Home / Terms & Conditions
Terms & Conditions
1. What these terms cover
These terms apply to orders placed with Coast Coffee for takeaway food, food served from our mobile food truck, and catering or event bookings. Coast Coffee is a registered company, Company No. 16597773.
2. Orders and how a contract is formed
An order request sent through this website, by email or by phone is an offer to buy. A contract is formed only when we reply to confirm the order, including what we are making and when it will be ready. Prices shown on the menu pages are in pounds sterling and include VAT where applicable. If a price is shown incorrectly we will tell you before confirming, and you may cancel at that point.
3. Collection, delivery and risk
Where an order is collected, risk passes to you when you take it. Where we agree to deliver, we will agree the arrangements with you when we confirm the order; we do not guarantee delivery areas or delivery times on this website, and any such arrangement is confirmed case by case. Food should be eaten promptly after collection or delivery.
4. Cancellations
You can cancel an order at any time before we start making it. Once food has been prepared or a dish has gone into the oven, the cancellation is no longer possible, because the food cannot be resold. To cancel, call +44 7899 710236 as early as you can and quote your order reference. Where we have to cancel — because we cannot source an ingredient, because we are fully booked, or for any other reason — we will tell you as soon as we know.
5. Refunds and payment
If we cancel. You pay nothing, and any amount already taken for that order is refunded in full.
If we got it wrong. Tell us the same day you collect, or the same day the order is delivered. Where the fault is ours we will remake the affected item or refund it. Where only part of an order is affected, the refund covers that part.
If you change your mind. Because our food is made to order and is perishable, an order cannot be returned once it has been prepared. Cancellation rights are set out in section 4 above. Once an order is collected or delivered and accepted, it is not refundable because of a change of mind.
How a refund is paid. Refunds go back to the same method that was used to pay — the card or account the payment came from. We do not pay refunds in cash or to a different card. We do not publish a fixed number of days for the money to appear, because how quickly it shows on your statement is decided by your bank or card provider, not by us.
What we do not charge for. We do not add a booking fee, a card fee or a cancellation fee. The price you are quoted for an order is the price you pay for it.
6. Allergens and dietary requirements
It is your responsibility to tell us about any allergy or dietary requirement before you order. We will tell you honestly what we can and cannot do. Our kitchen handles gluten, milk, egg, nuts and other allergens in the same space, so we cannot guarantee the absence of traces.
7. Complaints
If something is wrong with your order, tell us as soon as possible — ideally the same day — by phone or email, with your order reference. We will look into it and put it right where we should.
8. Liability
We do not limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Beyond that, our liability in connection with an order is limited to the price you paid for that order.
9. Governing law
These terms are governed by applicable law, and the competent courts have exclusive jurisdiction over any dispute arising from them.
10. Contact
Coast Coffee — shop@coastcoffee.shop — +44 7899 710236